Privacy Policy

Return Policy

All sales of tickets, memberships, merchandise, artworks are final. We do not accept returns or offer refunds. Exceptions may be made at our sole discretion and must be discussed directly with our team. Requests for exceptions should be made within 7 days of purchase.

In the event that VIVA Alliance cancels an event, ticket holders will be notified promptly and offered a full refund or the option to transfer their ticket to a rescheduled or alternative event.

Terms of Service

Acceptance of Terms

By accessing or using the VIVA Alliance website and services, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our services.

• Termination: Viva Alliance reserves the right to revoke memberships at any time, with or without cause.

• Conduct: Attendees to our space are expected to behave respectfully. We reserve the right to deny entry or remove individuals who engage in disruptive or inappropriate behavior.

• Media Release: By attending our events, you consent to being photographed or recorded. VIVA Alliance may use these materials for promotional purposes across various platforms.

Products

• Product Descriptions: We strive for accuracy in product descriptions. However, we do not warrant that descriptions or other content are error-free.

• Pricing: All prices are subject to change without notice.

Intellectual Property

All content on the VIVA Alliance website, including text, graphics, logos, and images, is the property of VIVA Alliance or its content suppliers and is protected by applicable copyright laws.

Limitation of Liability

VIVA Alliance is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid by you for the service in question.

Privacy Policy

1. Information Collection

We collect personal information that you provide, such as name, email address, mailing address, and payment details, when you:

• Purchase tickets, memberships, merchandise, or any kind of products from our website or in person.

• Subscribe to our newsletter.

• Participate in surveys or provide feedback.

2. Use of Information

The information collected is used to:

• Process transactions and deliver services.

• Communicate updates, promotions, and news about Viva Alliance.

• Improve our services and customer experience.

3. Data Sharing

We do not sell or rent your personal information to third parties. We may share information with:

• Service Providers: Third-party vendors assisting in operations (e.g., payment processing).

• Legal Requirements: When required by law or to protect our rights.

4. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze site traffic. You can adjust your browser settings to refuse cookies, but this may affect site functionality.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these sites.

7. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

VIVA Alliance reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Us

For questions or concerns about our policies, please contact us at:

• Email: info@vivaalliance.ca

• Address: 353 Railway St #401, Vancouver, BC V6A 1A4